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UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world.

Department Overview
As a security first organization, Technology Delivery Services (TDS) is part of the Information Technology Services (ITS) Department. The TDS teams include Information Security, Planning (architecture and PMO), Application Development, HR & Payroll Development, Infrastructure, and Client Services teams. We maintain an innovative, inclusive, and supportive work environment.

Position Summary
Serves as a technical leader and primary point of contact for all operational support issues related to UCOP's ServiceNow Instance. Applies advanced IT skills as a seasoned, experienced professional with a full understanding of IT service management industry practices, community standards and relevant polices and procedures ranging from medium to large projects with major scope and complexity. Resolves a wide range of highly complex issues. Demonstrates competency in selecting and deploying tools, methods and techniques to obtain results. Independently manages systems and services for all instances of ServiceNow. As an experienced professional, provides architectural guidance and makes recommendations.

Key Responsibilities

30% Provide on-going production and end user support. Provide administration functions such as managing users, workflows, tables, and data. Ensure application tool meets security industry standards or best practices. Identify system deficiencies and recommend solutions. Follow established IT department procedures, such as change control and release management. Understands and applies industry practices, community standards and department policies and procedures relating to work assignments. Negotiates project plans with stakeholders, interacts with senior level and internal personnel. May lead a team of IT or Business professionals. Support of the operation and delivery to agreed service levels.

30% Performs data modeling, performance and integration testing and builds interfaces for a variety of internal and external constituents. Monitors and employs source code control techniques and configuration management. Ensure tool configuration is consistent across development, test, QA and production environments. Knowledge and understanding of the relationships and integrations via Active Directory and other identity management systems, APIs, and other tools.

20% Plans, designs, develop, modify, debugs, deploys and evaluates complex software for functional areas. Analyzes the design and use of complex data sources. Applies moderate to complex programming security practices. Negotiates, develops and executes moderate to complex test plans. Develops system implementation plans. Negotiates with stakeholders on the creation of software specifications or requirements.

20% Provides and develops user training related to the use of ServiceNow. Demonstrate ability to document complex application configuration and system workflows. Trains users in the implementation of system as needed. Develops both conceptual and detailed data models for projects. Initiates, designs or modifies, processes and procedures where standardized policies or procedures may not exist.

Experience
Required Qualifications

• Min 8 years of experience in ServiceNow development and administration, as well as experience in scripting and custom/scoped applications in ServiceNow.

Skills and Abilities
Required Qualifications

• Advanced skills and experience administering ServiceNow environments, scripting and custom/scoped applications in ServiceNow.
• Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts.
• Ability to create software specifications.
• Demonstrated ability to understand functional needs and how systems can support those needs.
• Demonstrated ability to develop conversion and system implementation plans.
• Experience with planning for deployment and creation of feedback mechanisms.
• Thorough experience with identification and use of code libraries and open-source forums.
• Experience with API integrations (SOAP, REST, and JSON).
• Demonstrated software repository skills.
• Demonstrated testing and test planning skills.
• Experience in incident response and demonstrated broad problem solving skills, including error examination, analysis and technical recommendations on the ServiceNow platform or related systems.
• Demonstrated ability to contribute technical narrative to proposals.
• Ability to write technical documentation in a clear and concise manner.
• Demonstrated effective communication and interpersonal skills.
• Ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Strong customer service and interpersonal skills.
• Self-motivated and works independently and as part of a team.
• Ability to learn effectively and meet deadlines.

Preferred Qualifications

• Experience with ServiceNow Service Portal.
• Experience with ServiceNow Discovery tools.
• Experience with AWS Cloud applications and integrations with ServiceNow.
• Experience with Agile methodologies.

Education
Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.

Licenses and Certifications
Required Qualifications

• Completion of ServiceNow Fundamentals.

Preferred Qualifications

• Completion of at least one of the following: Certified System Administrator, Certified Implementation Specialist, Certified Application Developer.

Job Title
Information Systems Analyst 4

Job Code
000499

Salary Grade
Grade 25

Payscale:
$139,000 - $160,000

Full Salary Range:
$105,500 - $200,700

The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

Benefits: For information on the comprehensive benefits package offered by the University visit:

ADDITIONAL INFORMATION

California Residency Requirement: California residents (or those willing to relocate*) who wish to work onsite, hybrid, or fully remotely, will be considered. This position is not eligible for visa transfer or partnership.

*Please indicate on your application whether you are willing to relocate within a reasonable timeframe.

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is (3/14/2024). The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position.

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014.

As a condition of employment, you will be required to comply with the University of California , as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: or email the Human Resource Department at: .