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Customer Engineer
La Mirada, CA
Job Description
Description
Amada America, Inc. is an Equal Opportunity Employer that offers competitive salaries and excellent comprehensive benefits.
The Customer Engineer ensures that Amada software and machines are correctly installed and ready to be used by the customer. If issues arise with the software or machines, the Customer Engineer identifies, troubleshoots and resolves the issue on site or remotely. This job requires travel within CA, NV,AZ, OR, WA, and UT.
ESSENTIAL FUNCTIONS:
- Install Amada software and ensure correct connect to Amada machines
- Train customer and staff on proper use of Amada software and machines
- Troubleshoot issues related to software and machine connections remotely or onsite
- Occasionally assist the in-house software support and call center
KNOWLEDGE:
- 4-year degree in Electronics or related field, or minimum of 2-year degree with related work experience preferred
- High level of PC, Active Directory, and Domain Controls
- Experience in networking computers to machines and manufacturing equipment
- CompTIA, Network +, Cisco Network Certified, or Microsoft Certified
SKILLS:
- Software installation, training and troubleshooting
- Strong customer service and communication skills
- Working knowledge of computers, Windows OS and Networks.
- Ability to read and interpret mechanical and electrical drawings.
- Bilingual in Spanish (preferred)
TRAVEL:
Routine travel with overnight stays.
MENTAL ABILITIES:
- Ability to work harmoniously with others
- Ability to accept and follow instruction
- Ability to maintain positive attitude
- Ability to work alone and without direct supervision
BENEFITS:
- Major Medical and Hospitalization
- Pharmacy
- Dental
- Vision
- 401(k) Plan
- Profit Sharing
- Life Insurance
- Long Term Disability
- 12 Paid Holidays
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Amada America, Inc. is an Equal Opportunity Employer that offers competitive salaries and excellent comprehensive benefits.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2+ years
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