*This position is a hybrid role (M-F, 9am-5pm) with designated in-person and remote days that are determined by the Director of EOP, some occasional evenings may be required for EOP events/training, as needed.

HOW TO APPLY

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 05-21-2024

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The mission of the Educational Opportunity Programs (EOP) is to provide a range of academic and personal support services to first-generation college students, as well as low-income students with diverse social and personal identities, and those coming from historically marginalized backgrounds. EOP aims to empower these students to achieve their academic, professional, and personal aspirations, ultimately fostering their development into active leaders within their communities. Building on the legacy of the Civil Rights movement, the equity-minded staff team of EOP, comprising both students and professionals, passionately advocate for and collaborate with each student and the broader campus community. Their dedication extends from the first year of enrollment through graduation and beyond, as they work tirelessly to dismantle systemic barriers to student success, illuminate the hidden curriculum, and cultivate an inclusive environment where students can both learn and thrive at UC Santa Cruz.

The UCSC HSI (Hispanic Serving Institutions) Initiatives are focused on improving educational equity through academic and advising interventions for at-risk and historically disadvantaged student populations. The EOP and HSI teams reside within the Division of Student Affairs and Success at UC Santa Cruz.

More information can be found at: https://eop.ucsc.edu

JOB SUMMARY

Under the direction of the Assistant Director of EOP Counseling, the EOP STEM Counselor & Academic Success Coach provides direct services to low-income, first-generation, and underrepresented students (targeted at-risk and STEM/EOP students) and coordinates programs to support the academic success, retention, and graduation of STEM/EOP students. The incumbent serves as an academic mentor, coach, advisor, and ultimately as a champion focused on the success of students. They partner with students throughout their academic journey and are integrally involved with many facets of a student's academic, personal, and future professional success. As part of EOP, the incumbent serves as a student advocate and collaborates with college stakeholders to remove barriers, increase options, and ensure every student receives the support and academic engagement required for success.

The incumbent provides the full range of assessment and academic counseling and guidance and manages student cases to propel their development and success as university students. The EOP STEM Counselor & Academic Success Coach manages complex cases requiring action plans to address the underlying challenges and barriers to success. In addition, they work with designated campus partners, including faculty partners, the Colleges, Academic Departments, student service units, and student organizations, on retention and student success initiatives. The incumbent also serves as an essential team member of the UCSC Hispanic Serving Institution (HSI) Grant Team and collaborates on grant initiatives and interventions. The EOP STEM Counselor & Academic Success Coach cultivates and sustains partnerships with staff and faculty across the campus and works collaboratively with STEM-based initiatives.

APPOINTMENT INFORMATION

Budgeted Salary: $61,700 - $73,300 / Annually.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Days, with occasional Evenings and Weekends, as needed

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004501 (ACAD ACHIEVEMENT CNSLR 3)

Travel: Never or Rarely

JOB DUTIES

40% - Academic/Personal Counseling and Case Management

• Provides multicultural academic counseling across disciplines and colleges/divisions to "at risk" populations (e.g. low-income, first-generation college, underrepresented populations, etc.), with a focus on STEM undergraduate majors at UC Santa Cruz.
• Proactively mentors students through the process of formulating a personalized education plan, utilizing a variety of academic advising strategies including one-on-one sessions or group coaching.
• Meets with at-risk students individually and in small groups to assess student needs, strengths/challenges, and provides guidance/intervention to problem-solve and support student success.
• Partners with students to co-create their path toward academic achievement including building strategies to solve academic and personal problems, meeting with students individually and in small groups to provide holistic counseling in the areas of academic planning, course selection, as well as adjusting to the University, campus life, and academic setting.
• Using a strategic and consultative coaching approach, asks high-impact questions to understand the student's needs (academic or personal), identifies root causes, co-creates solutions, and implements a custom action plan designed to improve performance and help students reach their short- and long-term academic, personal, and professional goals.
• Develops, facilitates, and monitors student action plans to increase academic and social success.
• Conducts comprehensive analyses of students' issues and needs and provides solutions and alternatives to problem areas.
• Prioritizes student cases to ensure timely intervention is applied before a student discontinues their studies at UCSC.
• In the absence of the Assistant Director, communicates with the HSI Initiatives team, EOP/LSS/DRC/STARS/College Advisers, and other colleagues on campus to track and resolve student issues.
• Engages with colleagues in departments such as faculty, academic staff, the Colleges, Financial Aid, Housing, Student Business Services, and others to advocate on behalf of students and to seek resolutions to a myriad of issues impacting the retention and graduation pathway of students.
• Proactively identifies specific academic barriers toward graduation.
• Refers students to academic and student support services.
• Serves as the primary point of contact and responder to early alert services, then follows up and tracks utilization to ensure interventions are being applied.
• Escalates student cases as appropriate to the Campus Life Slug Support Team, Counseling and Psychological Services, directs supervisor, and EOP Director as appropriate.
  • EOP student engagement includes student case management, involving regular and consistent meetings, follow-up, academic success planning, and referral to campus partners, as needed.

40% - Program Development and Coordination

• Connects EOP students to learning opportunities, academic and career development, and research opportunities.
• Collaborates with appropriate campus units to develop and implement study skills, career development, academic success, and student leadership seminars and workshops.
• Prepares, develops, and presents information relevant to academic coaching practices and student success utilizing instructional materials, classroom presentations, workshops, and activities.
• Collaborates with team members, faculty, student affairs, learning support, and other departments to create, modify, and support student success efforts.
• Participates in the recruitment, hiring, training, and supervision of student staff throughout the academic year for the STEM cohort program.
• Supervises and guides EOP student staff on program implementation and support.
• Recruits and coordinates one of the STEM cohort programs that may have 24-50 student participants.
• Tracks grade progress and conducts meetings per term, per student participant.
• Creates programming materials for the STEM cohort program events for the academic year.
• Provides time to meet with and track Scholars' level of student success throughout the academic year and reports findings to supervisor and EOP Director.
• Pairs Scholars with student staff for bi-weekly individual coaching sessions and two group coaching sessions per quarter.
• Collaborates with campus partners for relevant programming material and training, as needed.

10% - Project Management

• Implements special projects and initiatives related to educational equity, retention, and graduation of STEM/EOP students.
• Collaborates with campus units to increase the utilization and inclusion of STEM/EOP students.
• As assigned, liaisons and collaborates with student services units, academic departments, and off-campus partners.
• Utilizes predictive analytics or other reputable and innovative practices to guide advising/academic coaching from EAB's Student Success Collaborative (SSC) Campus data and other
• STEM-specific analyses to focus intervention efforts.
• May lead sessions that support the retention and career success of STEM and STEM-intended students.

5% - Professional Development & Training

• Actively participates in professional learning opportunities and stays current on the latest thinking and trends in equity and inclusion, academic coaching, academic success skills, learning support, and student success.
• Engages in basic assessment and data training for EOP student services and role efficacy.
• Participates in professional development activities to continually evolve best practices and stay abreast of innovative and research-based practices.
• Serves as a trainer and content expert on issues related to pathways of first-generation to college, low-income, immigrant, and underrepresented-identified students.
• Serves on campus committees to inform and advocate on behalf of STEM/EOP students' experiences as they relate to first-generation student success.
• Educates the campus community on effective counseling practices for STEM/EOP students.
• Cognitively guides students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Keeps abreast of student trends in higher education, particularly low-income and first-generation college populations.
• Disseminates best practices and associated student outcomes to the campus community and at conferences.
  • The incumbent will receive academic success coaching certification along with the EOP counseling team; please note the timeline for receiving certification is not yet decided.

5% - Program Evaluation & Reporting

• Develops, delivers, and evaluates training programs to build the capacity of student staff and colleagues who provide direct services to STEM/EOP students.
• Utilizes EAB's Student Success Collaborative (SSC) Campus, FileMaker Pro, and other tools to report and track student outreach, interactions, and overall engagement.
• Monitors student progress towards graduation.
• Extracts, analyzes, and reports on student progress utilizing available databases and resources (e.g. Infoview, Navigate 360, PeopleSoft, and Canvas).
• Prepares monthly, quarterly, and annual reports documenting patterns and trends in student cases and emerging best practices/solutions in serving EOP STEM students.
• Regularly tracks, reports, and briefs the EOP Director and other appropriate campus colleagues on the status of student cases.
• Researches, monitors, and tracks policy issues and practices related to student success, retention, and graduation.
• Participates in the development of annual goals and calendar of the STEM/EOP office, the Student Success and Equity cluster, and the Division of Student Affairs and Success.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Demonstrated knowledge of the theories and practice of counseling, learning, human and career development.
• Knowledge of the methodologies used to enhance student achievement, such as collaborative teaching/learning models, strategies for effective counseling and peer mentoring, small group facilitation and training, coaching, mentoring, and advocacy.
• Knowledge of trends and issues facing low-income and first-generation college, underrepresented, disadvantaged, physically challenged, and under-prepared students in higher education.
• Knowledge and experience in analyzing complex situations and identifying solutions for problem-solving.
• Skills and experience in developing and administering programs designed to meet the diverse needs of students.
• Knowledge and experience in researching, compiling and analyzing data, and generating reports.
• Knowledge of research methodologies and research designs.
• Knowledge of and experience in conflict management and intervention strategies.
• Knowledge of Federal, state, and local requirements to provide for access, health, confidentiality, and safety.
• Knowledge of legal and ethical issues governing the delivery of counseling services.
• Demonstrated experience and achievement advising and/or counseling students who are first-generation to college, low-income, underrepresented, non-traditional and/or immigrant backgrounds.
• Demonstrated ability to effectively collaborate with people of diverse backgrounds.
• Demonstrated experience in case management with students on a college campus.
• Outstanding written, digital, and oral communication skills including the ability to make effective group presentations, escribe programs, and provide information with clarity.
• Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff, and parents/family/guardians per the standards and practices of the Family
• Educational Rights Privacy Act (FERPA) and other relevant policies and best practices.
• Ability to be highly reliable, follow through on all assignments, prepare reports in a timely manner, and be punctual for meetings and appointments.
• Experience and proficiency using computers and technology for word processing, internet research, maintaining an electronic calendar, and effective and professional email communication.

PREFERRED QUALIFICATIONS

• Master's degree in education, counseling, social work or related field.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination