Handles customer inquiries in accordance with the company's guidelines and policies Responds quickly and accurately to routine customer requests, inquiries, complaints, and provides proper and timely follow up Responds to customer contacts in person, by telephone or via written correspondence Provides accurate and timely information in reply to customer's questions, servi

Coordinates and administers the functions of customer service, billing and rates, collections, community relations, and meter programs in the service area Develops training, procedures, and processes for the customer service, meter department, and programs in order to improve activities, address customer needs, and minimize complaints Participates in the review and negoti