include Ability of using office tools with experiences in job Creating reports by using Word, Power Point Data analysis by using Excel formula Better having experience in using CAD tools Communication Can communicate openly and cross functionally with other sections/agencies without making frictions Following rules/procedures defined in HR documents and ISO documents Can c

include Remotely support the field service organization leading them to a resolution in solving issues that the field organization is unable to solve within a specified period of time. Develop and implement service strategies and plans for new products and upgrades including but not limited to new product technical training, service documentation, training content, manuals

Applies established standards, processes, procedures to provide support services for ATS' line of Test Systems. Serves as technical liaison for customers, suppliers, application users and other technical and support personnel. Regularly monitors field performance activity and develops analytics commensurate with business needs. Mentors and supports Field Service Group per

Work with R&D and Manufacturing teams in leading the introduction of new products including test fixture development into Production. Work closely with the hardware/software design teams; oversee product build related tasks during the planning, development, and validation stages of the project. Engage design engineers and manufacturing team from design and prototype devel